IMPACT OF E-PROCUREMENT, E-FULFILLMENT, E-LOGISTICS ON SAUDI SME’S PERFORMANCE: MEDIATING ROLE OF E-SUPPLY CHAIN PERFORMANCE AND MODERATING ROLE OF REVERSE LOGISTICS AND RETURN

Abstract

The emergence of Internet and technology has revamped the logistics services and improved efficiency of businesses. The current study aimed to evaluate the impact of e-procurement, e-fulfilment, and e-logistics on small and medium enterprises in Saudi Arabia. The study incorporated the mediating role of e-supply chain performance on the effect of e-procurement, e-fulfilment, and e-logistics on SME performance. The moderating role of reverse logistics and return between the relationship of the three independent variables and SME performance was determined. The study adopted a purposive and convenience sampling approach to obtain data from employees in Saudi SMEs that utilize electron systems in their logistics and operations departments. A sample of 112 employees was collected through the administration of surveys. The data was analyzed through structural equation modelling. The findings revealed that e-procurement and e-logistic have a significant impact on SME performance, whereas the moderating role of reverse logistics is significant between e-logistic and SME performance. The study confirmed that e-supply chain performance significantly.