EFFECTS OF TECHNOLOGY AND PROCESS INNOVATION ON EMPLOYEE PERFORMANCE: MEDIATING ROLE OF JOB SATISFACTION, AND MODERATING ROLE OF CHANGE READINESS

Abstract

The purpose of this study is to explore the impact of technology and process innovation on employee performance. This study seeks to investigate the mediating role of job satisfaction and the moderating role of change readiness in the relationship between innovation practices and job satisfaction. The present investigation is a cross-sectional study that was carried out within various organizations in Saudi Arabia. A total of 231 individuals took part in the online survey. The utilization of structural equation modelling is employed in order to examine the postulated associations.  The findings suggest that there is no direct impact of technology and process innovation on employee performance. The relationship between them is fully mediated by job satisfaction. The results additionally indicate that change readiness also serves as a moderating factor in this association. This study highlights the significance of incorporating mediating mechanisms into the examination of the impacts of innovation practices on employee  performance. This study proposes that organizations should consider the satisfaction levels of their employees prior to implementing any change initiative, as a dissatisfied workforce may not exhibit the desired response in such circumstances.