DIAGNOSING THE REALITY OF INSTITUTIONAL EXCELLENCE IN IRAQ BASED ON THE EXCELLENCE MODEL FOR INSTITUTIONS: A CASE STUDY

Abstract

This study seeks to utilize a government excellence model in Iraq to assess institutional performance. The research sample comprised 32 leadership figures from the Iraqi Presidency. The Emirati quality management model was employed to evaluate the level of Institutional Excellence (IE). The findings indicate that government IE serves as a crucial foundation for public institutions to achieve sustainable success and gain a competitive edge in an increasingly competitive environment. The study recommends that Iraqi government institutions prioritize the adoption of IE standards, emphasizing that performance excellence is an imperative in the government's efforts to provide superior services to citizens, especially in comparison to neighbouring countries. Additionally, the study offers insights into the adoption of IE standards in developing countries.