Zainab Raheem Hassan Department of Finance and Banking College of Administration & Economics, University of Babylon, Iraq
Email: zubair.1300@yahoo.com
Assad Munshid Mohammed Department of Finance and Banking College of Administration & Economics, University of Babylon, Iraq
Email: bus.asaad.munshid@uobabylon.edu.iq

Abstract:

As a result of the effective competition witnessed by the financial environment in general and commercial banks in particular as a result of the rapid changes and developments in the technologies used to perform banking activity, this led to the effort of those banks to improve their performance continuously by introducing modern means into the financial environment and using the best methods that would ensure the continuation of these Banks and their survival to achieve their goals. Consequently, this study aims to demonstrate the continuous improvement methodology (KAIZEN) with its four dimensions (planning, implementation, auditing, and application) and how it can enhance commercial banks' financial performance on the Iraq Stock Exchange. Using survey questionnaires, the data was gathered from selected bank employees. The relationship between the variables was investigated using smart-PLS. This investigation has been applied to an Iraq Stock Exchange-listed bank. There is a positive relationship between the dimensions of the continuous improvement methodology and the financial performance of banks, so the higher the percentage of planned implementation and application, the greater the financial performance improvement.

Keywords:commercial banks, continuous improvement, profits, planning, implementation, auditing, applicatio.