Richa Mishra School of Management, BML Munjal University, Gurugram, Haryana, India.
Email: richa.mishra@bmu.edu.in
Hala Alsabatin College of Education, Zarqa University, Zarqa, Jordan.
Email: halsabatin@zu.edu.jo
Shweta Upamanyu Corporate Learning & Development Manager, BlueDove Hospitality Pvt. Ltd., Bengaluru, Karnataka, India.
Email: s.upamanyu@gmail.com
Jolly Masih School of Management, BML Munjal University, Gurugram, Haryana, India.
Email: jolly.masih@bmu.edu.in
Azzam Hannoon School of Business, Skyline University College, University City- Sharjah- UAE.
Email: azzam.hannoon@skylineuniversity.ac.ae
Sherine Badawi Faculty of Economics and International Trade, Egyptian Chinese University.
Email: sherinebadawy@yahoo.com
Sameh Reyad Faculty of Business Administration Department of Finance, Banking and Accounting, German International University (GIU), Egypt.
Email: sameh.reyad@giu-uni.de
Yussra Jamjoom College of Business Administration, University of Business and Technology, Jeddah, 21448, Saudi Arabia.
Email: yussra@ubt.edu.sa

Abstract:

This study offers a comprehensive examination of the factors contributing to the increasing prevalence of psychological issues among employees within service-based industries, providing a nuanced understanding of this pressing concern. The research aims to clarify the role of marital status in shaping psychological health outcomes, particularly when considering the aforementioned challenges. The findings underscore the significant influence of demanding workloads, strict deadlines, and the relentless pressures characteristic of service-oriented employment on the mental health of workers. Marital status emerges as a key predictor of mental health outcomes, with employees who are married, divorced, or have children facing situations that exacerbate stress and anxiety. The results indicate that while all employees in the service sector are susceptible to mental health difficulties, those with additional familial responsibilities—such as those who are married or have children—are particularly vulnerable.

Keywords:Mental Health Issues, Employees, Workplace, Service-Based Industries, Marital Status, Occupational Stress, Employee Well-Being.