Richa Mishra Associate Professor, School of Management, BML Munjal University, Gurugram, Haryana, India.
Email: richa.mishra@bmu.edu.in
Hala Alsabatin Assistant Professor, College of Education, Zarqa University, Zarqa, Jordan.
Email: halsabatin@zu.edu.jo
Shweta Upamanyu Corporate Learning & Development Manager, BlueDove Hospitality Pvt. Ltd., Bengaluru, Karnataka, India.
Email: s.upamanyu@gmail.com
Jolly Masih Associate Professor, School of Management, BML Munjal University, Gurugram, Haryana, India.
Email: jolly.masih@bmu.edu.in
Azzam Hannoon Associate Professor, School of Business, Skyline University College, University City- Sharjah- UAE.
Email: azzam.hannoon@skylineuniversity.ac.ae
Sherine Badawi Assistant Professor of Management, Faculty of Economics and International Trade, Egyptian Chinese University.
Email: azzam.hannoon@skylineuniversity.ac.ae
Sameh Reyad Professor of Accounting, Faculty of Business Administration Department of Finance, Banking and Accounting, German International University (GIU), Egypt.
Email: azzam.hannoon@skylineuniversity.ac.ae
Yussra Jamjoom Associate Professor, College of Business Administration, University of Business and Technology, Jeddah, 21448, Saudi Arabia.
Email: yussra@ubt.edu.sa

Abstract:

This study investigates the relationship between marital status, workplace environment, and mental health among employees in the Delhi National Capital Region service-oriented industries. The empirical examination also explores that Workload and Job stress, Work-life balance, Organizational culture and workplace environment also make an impact on mental health. The research combines mixed methods through questionnaires from 200 respondents who participated in stratified random sampling and qualitative components to achieve better contextual understanding. The study validates that excessive workload and insufficient work-life integration combined with weak organizational care drive persistent mental health deterioration for employees. The research data revealed that unmarried workers showed higher psychological strain than their married colleagues across all study groups. Factor analysis tests demonstrated that the constructs had excellent reliability and validity characteristics since key dimensions describe mental health outcome variability. Workplace environment proves to be a major determinant of employee well-being. The findings have been evaluated by using ANOVA and it affects these results most notably when married status is considered. Employers must adopt specific organizational initiatives that enhance mental health support because this analysis demonstrates widespread employee needs. The study extends current opinions about occupational mental health by providing detailed information about how family connections and workplace environments affect employee mental health within demanding service roles.

Keywords:Mental Health Issues, Employees, Workplace, Service-Based Industries, Marital Status, Occupational Stress, Employee Well-Being.